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Service Quality added 3rd March 2020

  1. Essentials of services marketing

    Essentials of services marketing

    Wirtz, Jochen, Lovelock, Christopher H., Chew, Patricia,
    Published : Pearson Education South Asia Singapore 2012 ISBN : 9810686188 9789810686185
  2. Essentials of services marketing

    Essentials of services marketing

    Wirtz, Jochen,. Wirtz, Jochen, Lovelock, Christopher H.,
    Published : Pearson Harlow, England 2018 ISBN : 1292089954 9781292089959 9781292090061 1292090065
  3. Managing quality service in hospitality: how organizations achieve excellence in the guest experience

    Managing quality service in hospitality: how organizations achieve excellence in the guest experience

    Ford, Robert C., Heaton, Cherrill P., Sturman, Michael C. (Michael Craig),
    Published : Delmar Cengage Learning [Clifton Park, New York?] 2012 ISBN : 1111307733 9781111307738
  4. This is service design thinking: basics, tools, cases

    This is service design thinking: basics, tools, cases

    Stickdorn, Marc.
    Published : BIS Amsterdam 2011 ISBN : 9063693168 9781118156308 906369279X 9789063692797 9789063693169 1118156307
  5. Service failures and recovery in tourism and hospitality: a practical manual

    Service failures and recovery in tourism and hospitality: a practical manual

    Koc, Erdogan,
    Published : CABI Wallingford, Oxfordshire 2017 ISBN : 1786390671 9781786390677
  6. Sustainable customer experience design: co-creating experiences in events, tourism and hospitality

    Sustainable customer experience design: co-creating experiences in events, tourism and hospitality

    Smit, Bert.
    Published : Routledge London 2018 ISBN : 9781317217879 9781138658554 1138658553 131721787X
  7. Customer service for hospitality and tourism

    Customer service for hospitality and tourism

    Hudson, Simon, Hudson, Louise,
    Published : Goodfellow Publishers Ltd Oxford 2017 ISBN : 1911396471 9781911396468 9781911396475 1911396463
  8. Service quality in leisure, events, tourism and sport

    Service quality in leisure, events, tourism and sport

    Buswell, John, Williams, Christine Donne, Keith, Sutton, Carley,
    Published : CABI Wallingford, Oxfordshire 2017 ISBN : 9781786391087 9781780645469 1780645465 9781780645452 1780645457 1786391082
  9. Managing service operations: design and implementation

    Managing service operations: design and implementation

    Hollins, Bill. Shinkins, Sadie.
    Published : Sage London 2006 ISBN : 1412929520 1848604661 9781848604667 1412929539 9781412929523 9781412929530
  10. Customer service for hospitality and tourism

    Customer service for hospitality and tourism

    Hudson, Simon. Hudson, Louise,
    Published : Goodfellow Publishers Oxford 2013 ISBN : 1908999349 1908999357 9781908999351 9781908999344
  11. Service operations management: improving service delivery

    Service operations management: improving service delivery

    Johnston, Robert Clark, Graham Shulver, Michael.
    Published : Pearson Harlow 2012 ISBN : 9780273740483 9780273740490 0273740482 0273740490
  12. Service management and marketing: customer management in service competition

    Service management and marketing: customer management in service competition

    Gro╠łnroos, Christian
    Published : John Wiley Chichester 2007 ISBN : 0470028629 9780470028629
  13. Service management and marketing: customer management in service competition

    Service management and marketing: customer management in service competition

    Gro╠łnroos, Christian
    Published : John Wiley & Sons Hoboken, New Jersey 2015 ISBN : 1118921445 9781118921449
  14. Human sigma: managing the employee-customer encounter

    Human sigma: managing the employee-customer encounter

    Fleming, John Howland. Asplund, Jim.
    Published : Gallup Press New York 2007 ISBN : 1595620168 9781595620163
  15. The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value

    The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value

    Heskett, James L. (James Lee) Schlesinger, Leonard A. Sasser, W. Earl.
    Published : New York Free London 1997 ISBN : 0684832569 9780684832562
  16. Services marketing: people, technology, strategy

    Services marketing: people, technology, strategy

    Lovelock, Christopher H. Wirtz, Jochen.
    Published : Boston, [Mass.] Pearson London 2011 ISBN : 9780273756064 0273756060
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