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Sustainable customer experience design: co-creating experiences in events, tourism and hospitality

Sustainable customer experience design: co-creating experiences in events, tourism and hospitality

Smit, Bert

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences

eBook, Electronic resource, Book. English.
Published London: Routledge, 2018
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Available at Internet, London Library and St Peter's Library.

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  • Internet – One available - 338.4791/S43

    Barcode Shelfmark Loan type Status
    338.4791/S43 Electronic Books Available
  • London Library – One available - 338.4791/SMI

    Barcode Shelfmark Loan type Status
    11112567327 338.4791/SMI LC four week loan Available
    11113325952 338.4791/SMI LC one week loan Due today
  • St Peter's Library – One available - 338.4791/S43

    Barcode Shelfmark Loan type Status
    11113173161 338.4791/S43 7 Day Loan Available
    11113173170 338.4791/S43 28 Day Loan Due back 30th June

Details

Statement of responsibility: Bert Smit
ISBN: 1138658553, 131721787X, 9781138658554, 9781317217879

Contents

  1. List of figures
  2. List of case studies
  3. Acknowledgements
  4. Introduction
  5. Part 1 Designing, Staging and Managing Experiences
  6. Designing, Staging And Managing Experiences
  7. Understanding Your (Potential) Customers
  8. Understanding The Design Process
  9. A Comprehensive Approach To Experience Design
  10. Staging And Managing Experiences
  11. Part 2 Sustainable Development and The Role Of Businesses And Professionals
  12. Sustainable Development and Blurring Boundaries
  13. Sustainable Business Models and Technologies
  14. Part 3 Co-Creating Sustainable Experiences
  15. Sustainability And Experiences: A Match Made In Heaven?
  16. Designing Sustainable Experiences And Businesses
  17. . Or Rather, The Epilogue
  18. Index