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Crisis management in the tourism industry: beating the odds?

Crisis management in the tourism industry: beating the odds?

Pforr, Christof; Hosie, Peter

An important challenge facing tourism is the anticipation of the threat of crises precipitated by natural and people-made catastrophes, and being adequately prepared for them. Despite an increase in research on this issue there is still a considerable lack of clarity on the impacts of crises on the tourism industry. Illustrated by a range of international case studies, this book provides a systematic and conceptual approach to questions such as how tourism businesses prepare for and react to crisis, which measures are taken and what impact they have, and which strategies can be employed to overcome them

eBook, Hardback, Electronic resource, Book. English.
Published Farnham, United Kingdom: Ashgate, 2009
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  • Internet – One available - 338.4791/P25

    Barcode Shelfmark Loan type Status
    338.4791/P25 Electronic Books Available
  • St Peter's Library – Earliest copy due back 1st July

    Barcode Shelfmark Loan type Status
    11113252691 338.4791/P25 28 Day Loan Due back 1st July

Details

Statement of responsibility: edited by Christof Pforr, Peter Hosie
ISBN: 0754673804, 1351947397, 9780754673804, 9781351947398

Contents

  1. Preface
  2. Introduction: beating the odds?, C. Pforr and P. Hosie
  3. Part 1: Crisis management and security: strategise versus improvise in a turbulent environment, B. Butler
  4. From conception to implementation: towards a crisis management framework, S.R. Chatterjee and C.A.L. Pearson
  5. Crisis management in tourism - a review of the emergent literature, C. Pforr
  6. Tourism crisis management, knowledge management and organisational learning, D. Blackman and B.W. Ritchie
  7. Human resource development: proactive preparation to manage crises, P. Hosie.
  8. Part 2: Vulnerability analysis and sustainability in tourism: lessons from Phuket, A. Nankervis
  9. Terrorism, tourism, wellbeing and sense of security: the case of Australia, A.M. Dockery
  10. Disaster response and tourism recovery strategies in the Maldives, J. Carlsen
  11. Training for crises responses: a case study of Chinese medical professionals, C.A.L. Pearson and S.R. Chatterjee
  12. Precautions against future tsunamis: a case study of Galle district, Sri Lanka, A. Felix, R.K. Dowling and R. Ganeshasundaram
  13. An exploration of risk management strategies in regional tourism businesses: the case of the Eurobodalla region, T.J. Dickson
  14. Crisis and post-crisis tourism destination recovery marketing strategies, D. Beirman
  15. Conclusion: beating the odds!, P. Hosie and C. Pforr
  16. Index.